For non-hook and anchor bracelets, Miansai will repair or replace bracelets or necklaces which came apart due to a defect within the first 90 days after your product was shipped. This includes any glues, adhesives or chains that may have come undone.
If the item breaks within the first 30 visit returns.miansai.com to begin an exchange:
- Enter the email used to place the order.
- Select the item which needs to be exchanged.
- For reason for return, select "Item is Damaged or Defective."
- Follow the prompts to complete the process.
If your item is more than 30 days old, please Submit a Request.
Replacements generally ship within one business day. Please return the original item within 30 days or you will be charged for the replacement.
If your bracelet was a hook or anchor and the knot came undone, please follow our instructions on how to tie the knot.